WinSP tech probs on laptop.

[Grumbler]

Screen usage seems to depend on memory. Most laptops AFAIK don't use standard memory, so it's expensive to increase, if it's even possible. IIRC, you can run WinSP on as little as 129megs, although I didn't have much luck until I bumped my Ram up to a gig.
Unless his lap is new, he most likly only has 64 or 128 megs on it. 1 gig lap tops were VERY expensive until a few years ago. Jumping from 128 to 256 megs would double or treble the cost, so most manufactures didn't bother.
Business aps are not RAM hogs like games are.
SOOOO.. to skip to the chase, run it in a window. The system should define the window size to best fit it's resources. This is in addition to the other 'cures'.