(02-12-2011, 06:04 PM)Gasbag Wrote: I'm glad to hear that your problem has been solved. However your story has convinced me not to purchase any JTS product though (as long as he has this DRM policy). You should not have to go through this kind of trouble in order to install or play a game that you legitimately paid for.
You shouldn’t use this experience to write off all current and future John Tiller game titles. This experience should easily back up what a lot of John Tiller HPS/JT Software game owners already know, that they offer the best customer support in the industry.
In the 15+ years of my computer gaming, I’ve had my fair share of tech problems. I’ve had several cases where after emailing or posting threads seeking tech support help, I never receive a single response, not even from other game owners.
With all of the different computer configurations and technology changes that occur from year to year, there is no 100% guarantee that a newly published game will work problem free.
John Tiller HPS Games/JT Software have never been in business to just release a new game without it having countless hours of play testing and development to help prevent game owners from experiencing problems or bugs. If problems or bugs do appear in the development and play testing stages, they are addressed before a game is released. They don’t half-heartedly release a game, knowing that game owners will experience certain problems and hope for the best.
Through out the years, there have been countless numbers of games that have been released by companies who knowingly had problems because their new game budget was exhausted or figured that a future patch or two would someday fix already known pre-released problems. Also don’t forget about all of those games that were released in unplayable condition. In this situation, if game owners were lucky, a group of talented people would work together trying to create a the perfect mod to fix numerous problems that should have been addressed before a game was ever released.
John Tiller’s crew pride themselves on the quality of their games, and they will not prematurely release a game until it meets their own high standards! They have great customer support and are very active on the forums, interacting with future and present game owners. Also they are very open to receiving suggestions on new game features, and listening to possible future game ideas. Last but not least, they are very good at answering game questions that come up.
Jomni’s problem was quickly fixed in less than 24 hours. You can’t beat that for a reported problem that hasn’t been seen before. And to top that off, Jomni decided to share his problem and solution with the rest of us, in case someone else experienced a similar problem. I challenge you to find a better first class operation!
When I purchase a new John Tiller game, I known that I am buying a game from a company who has first class customer support, and a proven track record. I don’t have any reservations on whether or not the game will work on my computer or be full of bugs, and you shouldn’t either.
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