Technical problem

[roman]

Guys where do I go to to find out how to fix a technical problem?
It is now the 3rd time this year that I have to re-install my MBT or WW2 game.
What happens is that when I play a PBEM, I copy the turn sent to me by my opponent into the PBEM folder. Then, when I enter the game everything works fine until I click on the PBEM tab to view my PBEM battle list. As soon as I do that, my game crash to desktop. Nothing works to fix it except by re-installing the whole game.
Sometimes when I receive a turn from another player, the file name also seems to change name by itself.
Can anybody point me in the right direction please?

What windows do you use? If used from W7 on, do not install games to Program Files. You must install the game for example: c :/ Shrapnel Games / The camo etc.. Or in another folder you like.