(12-30-2015, 10:05 AM)burroughs Wrote: Sure, the tone - love that cheap excuse, formative and constructive as ever. Now that is the tone I do agree but I felt teased so no wonder there's a reaction. I'd say making me have to ask for a kind answer which never comes just to let people know what's going on is the tone well below my level of acceptance. Thanks for the previous advice - the link actually, but you seem to have started focusing on yourself.
Besides there was not a problem getting in touch when I was buying anything there, I said that above. If there is a problem with getting support for that then Houston we have a problem there and discussing the tone is ... Love that cheap excuse. You're a staff there or what that you're taking that to yourself?
Aw, I am not a native speaker of English , by the way - so fine tuning tones in writing is even harder for me than finding them there so excuse me Sirs.
Basically what I stated in this thread was:
A) Complaining about something on a messageboard is not effective at directly resolving that complaint.
B) Contacting the developer is the only effective method to resolving that complaint. The messageboard link is the developer's messageboard.
C) No matter how frustrated a complainant gets, a concise business style message is far more likely to get a result than letting frustration seep into the body of an email query.
D) I do have contacts there. Aside from Rich Hamilton, I don't know if there is actually 'staff' at JTS - the majority are contracted design people. If it matters, I am one of those (design) -it only means that I know who to contact, and have an idea about real life scheduling.
E) Rich addresses queries at both JTS/HPS -writing JTS support is basically the same thing as writing HPS support.
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