PBEM question

[JRTXX]

I have been away from the game for a bit, I have the Matrix Campaign Series and it was updated not to long ago. I can play against the AI with no problem and was fortunate to get in on the Bosiforus tourney. 
I joined for the second round, I play first so I did and ended my turn, saved the file and sent it to my opponent, he played his turn and sent it back. I saved the .bte file as "!Parry" in Matrix-John Tiller-East Front where it "replaced" the old file. 
When I select it as PBEM Resume Saved Game, it shows the scenario, I open it and put in my password, it asks if I want to see the battle replay. I say yes and it says "error reading battle file" (black screen with the one hex) but then a few (3) report pop ups appear as if the battle is there. then the end of replay and the screen is still all black except for the one hex. If I select no to seeing the battle replay it just goes to the black screen.
When I hit exit and it asks me if I want to save the file I hit yes and the file is no longer in the saved scenario menu. 
My opponent and I have both tried to restart the scenario and its the same results.

I tried to use the "update" icon to check if Ive missed an update but the link starts, gives me the small pop up sayng its creating a handle,,,,,, then a few minutes later I get an "error Update info for John Tiller Campaign Series could not be downloaded. Please contact Matrix Games for help"...

I try to go that route but it never loads, I can get to my "personal" page on the Matrix Site but not the help desk or the "contact" link?

Any Ideas?