Is this normal given server overloads? Question for WDS

[Strela]

Hi,

Let me check, the builds are coming off Fetch, not the server we have the updates on. We must have hit a cap somewhere as all the new installers are on Fetch.

David

Hi David,

I checked my email just a second ago and I've gotten multiple messages from you guys with links for the 4.0 updates to titles I already own. The Forgotten Campaigns installer link is also there, and it looks like everything is coming off of Fetch with the same bandwidth cap exceeded message occurring when I try the link. Don't know if this is of any use to you but I thought I'd mention it.

Hi there,

Thanks for the information. We have a ticket in with Fetch to upgrade our download limit. We have hit this, which is unprecedented compared to the past.

This impacts all the installers that we sent links out for. We are working this as quickly as we can. 

Our external server for the updates is also overwhelmed and we are looking at some of our other infrastructure to see if we can ease the load there.

Finally, support is inundated with the number of requests. We are seeing all the queries and questions coming in, give us a chance to work through them.

As mentioned, we had anticipated this all, but the load is a magnitude beyond expectations...!

David